Configurables
Claims handlers
FLoRA works at a phenomenal speed reducing time waste from days to seconds
Executives
“Customer satisfaction levels are high and rising, and we’re saving our insurer clients’ money – it’s a win-win service solution.” Stewart Steel, Chief Executive Officer
Customer experience
'.......As you’d expect, providing a faster, more cost-effective service has improved the customer experience exponentially. We’re no longer having to chase suppliers and the process is significantly quicker. This is reflected in the fact our Net Promoter Score increased by 14 points following the introduction of FloRA. Furthermore, we saw a significant reduction in the number of calls from customers asking for an update on what was happening with their claim. As a result, our complaints ratio dropped to less than 2%.
The feedback we’ve received follows the trend by being overwhelmingly positive. “Couldn’t have been happier with the service”, one customer said, whilst another customer said they were “amazed” at how quickly they received a price for their carpet. FloRA embraces our ethos of making claims easy for everyone – we couldn’t be happier with the positive changes it’s facilitated........'
Claims process
'......The introduction of AI solution FloRA (Flooring Recognition Algorithm) has removed the need for a Building Claims Inspector to travel to site and inspect damage. Simply by taking a photo, FloRA recognises the flooring from millions of images it’s seen and learned from and creates a like for like replacement cost. It’s quicker, cheaper, and more accurate than using a person to do this. Proof that AI can be practically deployed to solve specific problems has opened other opportunities for us.....'
What does the insurance industry say?
